What we did - our role and activities
- Confirm solution to collection performance, design segmentation and dispute process and system configuration to significantly improve cash flow.
Activities and Deliverables
- 2 week analysis of key processes in customer service and collection. Identified improvement and timescale.
- Completed 6 week programme, designed leading practice segmentation, dispute processes and metrics.
- Developed / ran workshops, tested processes and got buy-in.
- Implementation and training in revised collection processes.
- Implemented cash target tool and key metrics.
- Documented procedures for collection and dispute process and reporting.
- Documented processes for systems configuration.
- Management buy-in to secure process focus and support.